Shipping Policy

1. Order Processing Time:

   • All orders are processed within 1-2 business days after payment confirmation.
   • Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Duration:

   • Standard delivery timelines vary depending on the destination. Most orders are delivered within 5-10 business days.
   • Customers will receive an email with tracking details once the order is shipped.

3. Shipping Charges:

   • Free shipping is available for orders above a specific amount (as mentioned on our website).
   • Shipping charges for orders below the free shipping threshold will be calculated at checkout.

4. Delayed or Lost Shipments:

   • If your order is delayed beyond the expected delivery timeline, please contact us at [email protected] with your order details.
   • In case of lost shipments, we will investigate and either reship the order or provide a refund after verification.

5. International Shipping:

   • Currently, we ship within India only. International shipping is not available at this time.

Exchange Policy

At KartBux, we understand that sometimes a product may not meet your expectations. You can raise a request for exchange within 7 calendar days of receiving the product.

Eligibility for Exchange:

1. The product delivered has a manufacturing defect.
2. The product received is damaged or different from what was ordered.
3. The product must be unused, undamaged, and returned in its original packaging.
4. Proof of purchase (receipt) and product images must be provided while initiating the exchange request.

Non-Exchangeable Products:

1. Items marked as “non-returnable” or “final sale” on the website.
2. Customized or personalized items.
3. Products that are consumable in nature (e.g., incense sticks, candles, etc.).